I recently paid my monthly mobile/internet bill.
I received a thank you email, saying that the payment had been processed.
Next day I received another email, asking for feedback under the heading "How did we do?"
Is this the ultimate in begging for praise?
Moderators: Guru's, The Ministry
Re: Is this the ultimate in begging for praise?
This type of corporate email is a pain in the **** EricT
Now at the age where I know I like girls but can't remember why!
- WarHorse47
- Comet
- Posts: 165
- Joined: 11 Dec 2008, 04:51
- Location: Washington State
Re: Is this the ultimate in begging for praise?
This happens frequently.
I recently replaced my computer chair only to discover the new chair was damaged. I'm still trying to contact the company for a replacement part and have already received a feedback survey on the product - which I haven't been able to use.
In my career I did a lot of work on "quality" initiatives in government. One concept that has stuck with me to this day is based on a simple question: "what are you going to do with the data (or feedback) I give you."
Unfortunately too many companies or institutions rely on computer technology, and don't even look at much less use the responses on such surveys. There is never follow-up on constructive criticism.
--WH
I recently replaced my computer chair only to discover the new chair was damaged. I'm still trying to contact the company for a replacement part and have already received a feedback survey on the product - which I haven't been able to use.
In my career I did a lot of work on "quality" initiatives in government. One concept that has stuck with me to this day is based on a simple question: "what are you going to do with the data (or feedback) I give you."
Unfortunately too many companies or institutions rely on computer technology, and don't even look at much less use the responses on such surveys. There is never follow-up on constructive criticism.
--WH
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- Vintage Pair
- Posts: 2580
- Joined: 10 Jul 2009, 08:33
- Location: Chacombe about 2 mile east of M40 J11
Re: Is this the ultimate in begging for praise?
I get one after visiting our surgery for a routine(monthly) blood test!
Keith
Keith
Re: Is this the ultimate in begging for praise?
At least they’re giving you the option for feedback. Yes it’s all just a numbers game and they may not read every comment, but it’s better than nothing.
Ben.