Do A/S beta test properly?

[Michael davies]

snip.... there are ways of telling people your models are limited by the framework you're working in and AS seem to have gone for the one that makes me want to punch them in the face.

I'll be mindfull to keep you at just over arms length if we meet face to face LOL , now if you think you feel frustraited, you should sit here for a few weeks :brick: .

Kindest

Michael

[SkippyBing]

Michael,

You're fairly safe I've got quite short arms! To be fair to the modellers it's not them I have the problem with, it's the AS forum staff/fanbois.

Skippy

[Michael davies]

Hi...

Everybody is so full of comments towards AS but you all forget that there are loads of people that are not looking for perfectionism, just for nice aircraft and that are enjoying the AS planes. I'm one of them.
However, just for the record, the "good" companies also make mistakes.
Even RealAir with their great FSX Spitfire.
I told them about a fault in one of the national markings of the Dutch 3W-17 livery (red and blue are switched) but this is still not fixed.
So it's not only AS that has bad betatesters.

Grtz.
tonka

You have a valid point and AS always did support and target the light the fires and kick the tyres 30min flight before honey do's clientele, however recently the shop blurb proclaims leading edge models and advances in technology and a price tag to fit, the cold reality is that sometimes the technology hasn't kept up with the blurb or price on the odd occasion and leads some to get upset.

There are lots of companies out there and they also make mistakes but few lock down there forums as tight as AS are doing these days, there are others who are worse and others who are better, the sad fact is that AS used to be better, the others have always been bad, consistently bad is often accepted, bad to good is accepted but good to bad sticks in peoples throats, especially when there only trying to help.

Personally if you've been caught out and told something is wrong then you should fix it, I'm uncomfortable with the current argument that its a low seller and there's little interest so no update will be forthcoming, I've told them that as well, I think if you just sold one model then you do have a duty to fix it to the best of your ability, constantly telling people your not going to fix something because its low yield or a low priority just drives people away and then before you know it, all your products are low sellers. They either need to get it better on release or employ an after sales back up team that can do the fixes and tweaks brought up by consumers while the 1st division team carries on with new projects.

I accept their stance on piracy and in some ways support it, but I think it could be more delicately handled when asking for proof of purchase, if they really wish to pursue that vein then they need a better system to allow people to let the staff know they have proof, right now its only the innocent users who are feeling aggrieved, you cant really expect thieves of software to feel threatened by demands for proof of purchase can you ?. The system has merit but the gestation period is too long and too publicly thorny.

Regarding the CD, well that's where AS get off the hook technically, those sorts of questions should have been aimed at Flight 1 who then should contact AS internally for a resolution, if you bought on line the AS are your first port of call, if you bought on the Cd then Flight 1 are the first port of call......technically. In reality its probably easier to short circuit the system and go direct to AS but that might encounter issues as has been perfectly exampled in the Hunter thread.

I suspect that if AS go more or even fully boxed you'll see the closure of the forums, they're just too thorny to police recently.

Best

Michael

[Michael davies]

Michael,

You're fairly safe I've got quite short arms! To be fair to the modellers it's not them I have the problem with, it's the AS forum staff/fanbois.

Skippy

I'm pleased to read that on two fronts....short arms ....and blame where blame should be laid, I loathe blame by association, sometimes innocents have little room to manuovre and get caught in the cross fire.

Best

Michael

[Tweek]

You have a valid point and AS always did support and target the light the fires and kick the tyres 30min flight before honey do's clientele, however recently the shop blurb proclaims leading edge models and advances in technology and a price tag to fit, the cold reality is that sometimes the technology hasn't kept up with the blurb or price on the odd occasion and leads some to get upset.

That's basically it in a nutshell.

[Rick Piper]

can we close this thread now ?

[Garry Russell]

OK Rick

Locked

Garry