My problem with Flight1

[timagro]

I think it is my duty (and I ask the administrators of this forum to give me the opportunity) to let all the people that have a passion for Flight Simulator know about my problem with the well-known distributor of Flight 1 software.
Everything below is based on facts and documents:
I decided to buy through the website of Flight 1 the program FS Global 2008 on Sunday, 09th of March 2008.
I paid online with my credit card, I received through e-mail the confirmation of my order, payment done and the link of Flight 1 where I can connect to check the track status of my order; this is what I did the day after and I checked that the software was sent by airmail the 10th of March 2008 at 9.18 AM ( I guess this it is only an internal Flight1 tracking system, not an official receipt); so I had only to wait for it.
The 4th of April, considering the long time I was waiting for it, I decided to contact the Costumer Care of Flight 1, where I opened a ticket of assistance to inform them that I didn’t receive the software I had ordered. After three days the 7th of April I received their reply through Mr Matt Walsh where he said he was sorry and he wanted a confirmation of my address; he also said that they would have shipped a new copy of the software.
I was positively surprised of the professionalism and quickness of Flight 1, I confirmed my address and the 8th of April I received the confirmation of the new shipment of FS Global 2008 from Mr Walsh/Flight 1; but they didn’t give me the possibility to check the track status of this second shipment; I was not worried about that, I thanked and waited.
The 27th of April I wrote them in the previous and still open ticket of assistance that I hadn’t received also the second copy underlining that the transport they used was not efficient and safe and I added that I was waiting to be contacted by them to find a solution.
From that moment I have received only SILENCE from Flight1.
The 12th of May I was angry and worried so I opened a second ticket of assistance and I received the confirmation about the information to monitor the ticket itself by an automatic mail.
Here I insisted that I hadn’t received what I had ordered and paid and I said to Flight1 that if hadn’t had a reply within five working days from the moment of the opening of the ticket, I would have taken into consideration the possibility to start legal actions to protect my rights as a consumer.
Still today what I got from them is SILENCE!
Both of the tickets are still open and active.
Obviously Flight1 considers silence a good business strategy to solve the problem with a costumer who paid in advance and a seller who doesn’t respect the contract.
It is also obvious that Flight1 considers 64,90 $ (59,95 for the software and 4,95 for the shipment)
a good amount of money to lose their credibility and dignity.
So I am writing this post as a first action of defence because the violation of a right is something you cannot quantify.
I am going to open post like this one in all the forums of Flight Simulator where I am enrolled.
Thank you very much if you have stayed with me until now.

Magro Tiziano alias timagro Italy

[tonymadge]

I paid online with my credit card

1:Contact the credit card company, you should be protected and should recieve a refund from them

2: Don't buy from them again if your unhappy. You have the right as a customer to choose where and who you buy from.

[Bridon Bear]

Concur with Tony...I had a similar experience with some blank media I ordered via a credit card....the delivery arrived but was partly out of stock so a balance of less than £10 was due to be refunded...waited a reasonable time then when nothing showed, I rang the company whereby the telephone was never answered...sent several emails with no replies.

Went to the bank on another matter and mentioned in passing my frustration regarding the above to the cashier who told me to simply write a stock letter to the bank explaining the position and the money was in my account via the bank within 24hours.....after this I was out of the loop and the bank persued the company and presumably succeeded.

Nearly didn't bother as I thought that the amount was too small.....glad I did now

It is not the Principle...it's the money...!!!!

Turned out that the company had changed premises and were re-locating (unannounced on their website at the time)....so I may well have been refunded in the normal way but as it was more than a couple of weeks, I was getting rather annoyed as you can imagine.

Hope you get sorted anyway.

Regards.

Bridon Bear

[timagro]

To complete information about my problem with Flight1:
Few hours after my first post here and in other sites like this, this has been the Flight1 answer:

SOFTWARE FS Global 2008 NOT RECEIVED (Post 3 of 4) - Posted by Jeff Smith on 5/23/2008 1:15:31 AM
Hello,
I am sorry that you have not received this software. It appears that it has been lost somewhere in the mail system. I can either provide you a refund of the product or make another delivery attempt. Please let me know what you would me to do. I believe Matt was on vacation and the reason he didn't reply.
Jeff Smith
Flight One Software

My choice is to have my money back.
Magro Tiziano

Last message from Flight1 to me

SOFTWARE FS Global 2008 NOT RECEIVED (Post 5 of 5) - Posted by Jeff Smith on 5/27/2008 5:33:45 PM
Magro,

Your refund was processed today. Have a good day!

Jeff Smith
Flight One Software

Thanks Flight1 for the attention, for me the question is over.
Magro Tiziano

[tonymadge]

Well thats good news and it seems it was just lack of communication