Debit card compromised
Posted: 22 Jun 2021, 11:27
Tried to do some shopping, and had my card declined
Check, yes, money definitely in the account, took Mrs A's card, in case mine was damaged.
Declined.
Rang the bank, and after the usual "unexpectedly high number of phone calls" lie, after 20 minutes, I got to speak to a person.
Played 20 questions proving that I was me.
"Have you tried to carry out transactions with Hershies (spelling?) "
No.
"We located some unusual activity on your account involving these people"
Definitely not us.
"So we blocked your card"
Short answer is that we can still pay bills etc on line, it's just the card use that's been blocked, and we need to get cash over the counter until the new cards arrive, to do shopping.
They didn't go into details of where the transaction originated, just said that there are so many ways of getting basic information about card numbers that they couldn't be definite.
Thankfully, they intercepted the attempt, and no money was lost, but talk about "one nuclear bomb can spoil your whole day".
Check, yes, money definitely in the account, took Mrs A's card, in case mine was damaged.
Declined.
Rang the bank, and after the usual "unexpectedly high number of phone calls" lie, after 20 minutes, I got to speak to a person.
Played 20 questions proving that I was me.
"Have you tried to carry out transactions with Hershies (spelling?) "
No.
"We located some unusual activity on your account involving these people"
Definitely not us.
"So we blocked your card"
Short answer is that we can still pay bills etc on line, it's just the card use that's been blocked, and we need to get cash over the counter until the new cards arrive, to do shopping.
They didn't go into details of where the transaction originated, just said that there are so many ways of getting basic information about card numbers that they couldn't be definite.
Thankfully, they intercepted the attempt, and no money was lost, but talk about "one nuclear bomb can spoil your whole day".