Classic British Flight Sim

I bought something apparently as received text message on my mobile: Your order from FlightSimWebShop UK has been shipped!! Along with a telephone number+1323-577-7026.

On looking at their website the telephone number does not match that of the website. I had not ordered anything from them. I tried 'Live Chat' but no-one wanted to communicate. I think I might have purchased something from them years ago but cannot remember my password (if I had one).

Just wonder whether it is possible that they have mixed me up with another customer and I am going to get what he/she ordered?

Or heaven forbid, in my old age I do get suspicious about things I have not ordered, and if it is a scam they may want me to ring the number then ask for my credit card number so they can re-imburse me, yeah right after all my second name is STUPID!!

Regards
Nigel.

Hi Nigel. I adopt the attitude these days of if in doubt bin it. I also use BT’s free Call Protect’ service which I find effective for suspicious calls. EricT

Solved!! Had e-mailed FlightSimWebshop and they replied very apologetically that there had been a system error and you should not have received the message as it referred to your previous order (which was over a year ago).

Panic over!

Regards
Nigel.

Glad that's sorted, Nigel!

Thanks Mike, in my old age my suspicions get worse

Regards
Nigel.

Things can go the other way, too, Nigel:
I posted a few weeks back about my petrol powered mower catching fire.

I sent a query to Honda Australia about the flammability of the plastic parts.
Nothing....
Nothing.....
Then: Our team has closed the case relating to your on line query, would you like to take the time to complete a satisfaction survey?
I responded with a blast.
Received a phone call asking if my problem was solved.
No.
We'll call back on Thursday.
Thursday afternoon, another email, reminding me that I hadn't completed the survey.
Sent another blast Thursday night, adding that on top of the inaction, the promised phone call didn't eventuate either.
Friday, another phone call, not the slightest reference to the original problem, or my emails.
I will eventually fill out their survey and rate everything lowest possible. That seems to be the only thing anyone is interested in these days.
I did it with a software outfit who let me down; they offered all sorts of free stuff in exchange for re-doing the survey in a positive way. I refused.

Blimey Mike, talk about customer satisfaction I think that must rate as a 'orrible experience! and then to try and bribe you with all sorts of goodies to change your mind and then still not bother with your original query.

Mind you, it might, just might be worth finding out who is the chairman of the company and write directly to him/her. I say this because once I purchased a product for my wife and had asked before buying whether this software would be suitable for her as she is undertaking a course and needs it for her studies.

The salesman said it would so, at a cost of £400 I bought it, installed it onto the computer and registered it so that it was activated and she could use it straight away.

The programme was literally no good at all as it was of an older version and everything on it was not compatible with what she was doing at college so back to the store, told them it was no good even though I was assured it would be OK by their salesman. They said they cannot refund me as the programme has been registered full stop. Wrote to their head office and was fobbed off again, we cannot reimburse you as you should have made sure that the programme was suitable for use!

That was it, the last straw, went down to the library and looked up to see who the chairman of the company was, cannot remember his name now but he was a Sir somebody. Wrote to him marking the letter Private and Confidential (which means it is for him and no-one else). A week later I had a letter from the head office stating that I would be offered a full refund and would be given as a voucher. I needed a new camera so was quite happy to take the offer.

I have always taken this route first with management then directly to the directors and or chairman of a company when things have not worked out as planned but before doing so, researched facts and also consumer rights to the point that whatever argument they put forward for not wanting to make good/repair/replace such items I have a trump card to play with but only when things become difficult such as Trading Standards!! Thankfully, although I had informed Trading Standards on 2 separate occasions I have never needed them to intervene. Guess I have been very unlucky but have always been able to win my cases without too many problems.

The important thing when registering a complaint is not to go in like a bull in a china shop. Treat them with as much respect as you would expect them to treat you but always remain firm and to the point.

Hope you are able to get something sorted out Mike.

Regards
Nigel.

Regards
Nigel.

Do you think that I should write again, and say that when I called them a waste of space and a bunch of mouth breathing incompetents, I "mis-spoke"

Oh dear, I think you should leave it there Mike, at least you have had the last word so to speak!

Regards
Nigel.