My problem with Flight1
Posted: 23 May 2008, 03:59
I think it is my duty (and I ask the administrators of this forum to give me the opportunity) to let all the people that have a passion for Flight Simulator know about my problem with the well-known distributor of Flight 1 software.
Everything below is based on facts and documents:
I decided to buy through the website of Flight 1 the program FS Global 2008 on Sunday, 09th of March 2008.
I paid online with my credit card, I received through e-mail the confirmation of my order, payment done and the link of Flight 1 where I can connect to check the track status of my order; this is what I did the day after and I checked that the software was sent by airmail the 10th of March 2008 at 9.18 AM ( I guess this it is only an internal Flight1 tracking system, not an official receipt); so I had only to wait for it.
The 4th of April, considering the long time I was waiting for it, I decided to contact the Costumer Care of Flight 1, where I opened a ticket of assistance to inform them that I didn’t receive the software I had ordered. After three days the 7th of April I received their reply through Mr Matt Walsh where he said he was sorry and he wanted a confirmation of my address; he also said that they would have shipped a new copy of the software.
I was positively surprised of the professionalism and quickness of Flight 1, I confirmed my address and the 8th of April I received the confirmation of the new shipment of FS Global 2008 from Mr Walsh/Flight 1; but they didn’t give me the possibility to check the track status of this second shipment; I was not worried about that, I thanked and waited.
The 27th of April I wrote them in the previous and still open ticket of assistance that I hadn’t received also the second copy underlining that the transport they used was not efficient and safe and I added that I was waiting to be contacted by them to find a solution.
From that moment I have received only SILENCE from Flight1.
The 12th of May I was angry and worried so I opened a second ticket of assistance and I received the confirmation about the information to monitor the ticket itself by an automatic mail.
Here I insisted that I hadn’t received what I had ordered and paid and I said to Flight1 that if hadn’t had a reply within five working days from the moment of the opening of the ticket, I would have taken into consideration the possibility to start legal actions to protect my rights as a consumer.
Still today what I got from them is SILENCE!
Both of the tickets are still open and active.
Obviously Flight1 considers silence a good business strategy to solve the problem with a costumer who paid in advance and a seller who doesn’t respect the contract.
It is also obvious that Flight1 considers 64,90 $ (59,95 for the software and 4,95 for the shipment)
a good amount of money to lose their credibility and dignity.
So I am writing this post as a first action of defence because the violation of a right is something you cannot quantify.
I am going to open post like this one in all the forums of Flight Simulator where I am enrolled.
Thank you very much if you have stayed with me until now.
Magro Tiziano alias timagro Italy
Everything below is based on facts and documents:
I decided to buy through the website of Flight 1 the program FS Global 2008 on Sunday, 09th of March 2008.
I paid online with my credit card, I received through e-mail the confirmation of my order, payment done and the link of Flight 1 where I can connect to check the track status of my order; this is what I did the day after and I checked that the software was sent by airmail the 10th of March 2008 at 9.18 AM ( I guess this it is only an internal Flight1 tracking system, not an official receipt); so I had only to wait for it.
The 4th of April, considering the long time I was waiting for it, I decided to contact the Costumer Care of Flight 1, where I opened a ticket of assistance to inform them that I didn’t receive the software I had ordered. After three days the 7th of April I received their reply through Mr Matt Walsh where he said he was sorry and he wanted a confirmation of my address; he also said that they would have shipped a new copy of the software.
I was positively surprised of the professionalism and quickness of Flight 1, I confirmed my address and the 8th of April I received the confirmation of the new shipment of FS Global 2008 from Mr Walsh/Flight 1; but they didn’t give me the possibility to check the track status of this second shipment; I was not worried about that, I thanked and waited.
The 27th of April I wrote them in the previous and still open ticket of assistance that I hadn’t received also the second copy underlining that the transport they used was not efficient and safe and I added that I was waiting to be contacted by them to find a solution.
From that moment I have received only SILENCE from Flight1.
The 12th of May I was angry and worried so I opened a second ticket of assistance and I received the confirmation about the information to monitor the ticket itself by an automatic mail.
Here I insisted that I hadn’t received what I had ordered and paid and I said to Flight1 that if hadn’t had a reply within five working days from the moment of the opening of the ticket, I would have taken into consideration the possibility to start legal actions to protect my rights as a consumer.
Still today what I got from them is SILENCE!
Both of the tickets are still open and active.
Obviously Flight1 considers silence a good business strategy to solve the problem with a costumer who paid in advance and a seller who doesn’t respect the contract.
It is also obvious that Flight1 considers 64,90 $ (59,95 for the software and 4,95 for the shipment)
a good amount of money to lose their credibility and dignity.
So I am writing this post as a first action of defence because the violation of a right is something you cannot quantify.
I am going to open post like this one in all the forums of Flight Simulator where I am enrolled.
Thank you very much if you have stayed with me until now.
Magro Tiziano alias timagro Italy
