Never seen a Morgans Allan and if I do, I'll be sure to steer clear
Point is.. you're buying the appliance, whatever it is, from the seller.. NOT the manufacturer and although a manufacturers warranty is included it's the seller who is bound to deal with any failure. If it is beyond their capacity to fix something, they will undoubtedly send it back and get a replacement Should any repair be undertaken by them on behalf of the manufacturer.. you can bet your bottom dollar the necessary paperwork will be forwarded for them to claim off the manufacturer up until the warranty expires. In the end.. no one should lose which makes it all the more difficult to understand why some retailers try to buck the system.. unless of course they've bought the appliance 'sold as seen' on the cheap and have charged us top dollar :roll:
The customers does not have easy direct face to face contact with the manufacturer so in effect the shop is their agent, their representitive.
It is the shop that took the cash and some of that price goes to the supplier.
Same with the goods, as it is the final point and as agents it is surely their responsibility to ensure action is taken where it matters right up front.
The liability of any repair or replacement is of no concern to the consumer, the shop should repair or replace and all the consumer has it what he paid for in the first place.
The shop and the manufacturer can then ague as much as they like..but that is of no concern to us.
Sureley legally as well as moraly it is simple......the shop needs to ensure they are selling a product that performs as decribed....they sell it they are in the trade..... they should know what they are talking about....not the customer he maybe knows nothing about how it works.
Since the shop should know it is up to then to ensure it's right themselves or to trust with their experience of the supplier that it is what it says.
They would all claim to be experts so let them worry about the details and leave us with what they led up to believe we have paid for and that include a resonable service life and a ready and complete back up.
Garry
Garry
"In the world of virtual reality things are not always what they seem."
Aaaah, the old manufacturer/retailer warranty thing..... if I had a penny for each time I'd read of this in the help forums around the net...
Just out of interest - I have had an Asus motherboard for 2 weeks under a year. It went belly-up last week and instead of contacting the retailer, I went straight to Asus, Shanghai, China and asked them what they wanted me to do. Not literally, of course - but I e-mailed them.
They told me to send it back to the retailer - which I did. They got it Friday and tomorrow I will get a brand spanking new one.
I like to think that the retailer would have done that anyway (though probably a bit slower) but reckon that contacting the manufacturer first and including their correspondence probably saved me a lot of time and hassle.
My experience of Comet was like this: I went in with the intention of buying a new TV. I went to the TV section and waited and waited for someone to come and see what I wanted (you know how they usually hover around waiting to pounce on anyone showing the slightest interest in anything). Well, after five minutes no one had come to help me so I pulled a wad of cash out of my wallet and as I went past the cashiers desk I announced in a loud voice that I had £500 to spend and that as no one is interested I'll take my business elsewhere. The look on their faces was priceless.
just to let you know Trading Standards are behind me on this one. Have typed letter to send to the manager by recorded delivery giving him 5 working days to respond, this will be under the Sales of Goods Act as Ammended 1979 not of satisfactory quality
Should a satisfactory conclussion not be forthcoming then Trading Standards will take action.
Now it may take quite some time as I believe that they will they will argue the case that we have had some benefit from the freezer since purchase and that a full refund will not be offered, but we have a plan already made up to ensure that any financial loss on our part is minimal!!
Will let you know the result.
Regards
Nigel.
I used to be an optimist but with age I am now a grumpy old pessimist.
Should any repair be undertaken by them on behalf of the manufacturer.. you can bet your bottom dollar the necessary paperwork will be forwarded for them to claim off the manufacturer up until the warranty expires. In the end.. no one should lose which makes it all the more difficult to understand why some retailers try to buck the system.. unless of course they've bought the appliance 'sold as seen' on the cheap and have charged us top dollar :roll: 
